Reference

Privacy Policy for Your Account

Your privacy view starts with the data we actually handle: account opening fields, login records, DANA, OVO, GoPay and QRIS references, cookie settings, and device checks.

Account data scopeDANA and OVO referencesGoPay and QRIS checksCookie choices
pondok 4d Privacy Policy for Your Account
PRIVACY CONTACTS

Three Ways to Reach Privacy Support

A privacy question should not sit unanswered when it involves your account, payment record, or device access. Our support team handles privacy contact through the same account environment you use for the lobby, with clear handover to the privacy desk when your question needs a data change or access check. Keep your username ready, but never send your password, wallet PIN, or one-time code.

Team online

Live chat privacy help

Use live chat during 09:00-01:00 WIB for quick privacy questions about account fields, cookie choices, or a recent login alert. We may ask for your username and masked payment reference only.

WhatsApp document check

WhatsApp support can help when you need to send a blurred receipt or identity proof for a privacy correction. We confirm the channel inside your account before any file is accepted.

Account inbox follow-up

For deletion, correction, or access copies, we send the next steps to your account inbox. That keeps the privacy conversation tied to your login history instead of a public chat thread.

ACCOUNT CONTROLS

Six Privacy Controls We Maintain

Your account creates different data points as you browse, pay, log in, and contact us.

Account data collected

We collect the details needed to create and protect your account, such as username, contact channel, login time, device signal, and payment reference. Optional profile fields are treated as account data when you add them.

Payment privacy checks

DANA, OVO, GoPay and QRIS records are used to match deposits and withdrawal checks to your account. We store reference numbers and status results, not your wallet PIN or private app passcode.

Cookie and device signals

Cookies help us keep your session active and detect unusual login changes. On mobile browser, you can clear site cookies through browser settings; after that, you may need to log in again.

Active device path

You can check recent access through Account, Security, then Active Devices. If a phone or browser looks unfamiliar, contact us through live chat so we can help secure the account.

Retention schedule

We keep account and payment reference records for operational, dispute, and legal needs. When a retention period ends, we delete or anonymise data unless a valid account issue remains open.

Correction requests

If your phone number, name spelling, or payment match looks wrong, ask us to correct it through support. We verify the account first, then record the change in your privacy history.

Privacy Policy Questions We Hear Often

Before you open an account, you may want to know what happens to your data after a login, payment, or support chat. These answers focus on the Privacy Policy only: what we collect, why we use it, how you can ask for changes, and what you should avoid sharing with anyone claiming to help.

We collect the fields needed to create your account, confirm contact, secure login access, and connect payment references. This may include username, contact channel, device signal, login time, and DANA, OVO, GoPay or QRIS reference data.

No. We use payment reference numbers, receipt status, and account matching data to confirm transactions. Your wallet PIN, app passcode, and one-time code stay outside our records and should never be sent to support.

Open live chat or the account inbox and ask for an access copy. We verify your username, contact channel, and recent account activity before sharing any data summary so it reaches the correct account holder.

Yes. Send the correction request through live chat, WhatsApp after account confirmation, or the account inbox. We may ask for a masked receipt or contact proof, then record the correction in your privacy history.

Game session data may show the category or title you opened, such as Lightning Roulette, Ways of Qilin, Bingo or Fish Hunter. We use it to settle account activity, answer disputes, and protect against unusual access.

You can ask for deletion through the account inbox or live chat. We verify the account first, then remove eligible data when no open payment, security, dispute, or legal retention need remains.

Only team roles that need the case can access your privacy chat. A payment question may go to the wallet team, while a correction or deletion request moves to the privacy desk after account verification.